WeGoLook® coming soon in the UK

On-demand claims inspection revolutionizing claims handling

WeGoLook will soon go live in the UK. The pioneering on-demand field inspection and verification service – a subsidiary of Crawford – revolutionizes the firm’s ability to handle high-frequency, low value claims.

Already used by Crawford’s teams in the U.S. and Australia, WeGoLook will introduce an extensive network of independent contractors (Lookers®) across the UK. Each Looker will be equipped with an innovative mobile data capture system allowing them to conduct on-site inspections in almost realtime of claims-related incidents and capture pre-configured data.

Crawford’s adjusters will have instant access to this pre-configured data and as a result will be able to complete claims processing in a fraction of the time. This will not only mean a higher quality of service for the policyholder, but will also greatly increase the productivity of the adjusting teams as they will be able to rely on the Looker network to gather the data they need.

As part of the launch, Crawford has appointed Philip Madeley to lead client development and relationship management for WeGoLook in the UK. He has previously worked for a niche technology startup, as well as financial services leaders including JP Morgan and the Commonwealth Bank of Australia.

Madeley says: “The launch of WeGoLook in the UK will make a big difference to our ability to handle low value claims across the country. The service will provide our adjusters with instant access to all the data they need, making the teams much more responsive and enabling them to assess much larger volumes of these lower value losses.”

WeGoLook has already proved its effectiveness on numerous occasions to the Crawford teams in even the most extreme circumstances, as James Rayner, vice president, Global Markets at Crawford explains.

“Following Hurricane Maria, communication from Puerto Rico was difficult and our clients were struggling to obtain meaningful information from their local operations,” he says. “Crawford used WeGoLook to provide initial photographs of 67 locations for one of our quick-service restaurant clients.

“This was very helpful to support our deployment of loss adjusting capabilities, and more importantly for our client, to assist in their decision-making process on immediate advance payments from the insurer to help with initial restoration and reinstatement activities and cashflow.”

June 2018